Email received. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. Not sure what else I can do about it. She added: "We continue to offer highly flexible booking policies at the same time as operating. I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. Ive shared this with other people in the same situation. Thank you! BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. So frustrating. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. It took about 3 minutes. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. If these items were booked through British Airways please contact us. Show all | Hide all show Types of refunds British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. (A little lie!). The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Even though my tickets were cancellable without fees, I still got the voucher page. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Just cancelled my BA flight and it worked. Thanks a lot!:). Is there a percent ? You just went round and around in a circle before they cut you off. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. You can do so by dialing +1-877-767-7970. Enter the booking reference number in the relevant field. Refunds will be processed by BA in date order. However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . Has anyone else faced this situation? Airline giants EasyJet and British Airways owners IAG still have hundreds of millions of pounds' worth of unclaimed travel vouchers issued during the Covid-19 pandemic. It doesnt seem to work anymore, they seem to have closed the work around! We have helped over 300,000 people with their problems. Well is started filling it out and I got suspicious and clicked back. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. Thank you so much for doing this! Have been trying for 7 hours (yes 7!). Of course this didnt happen and I received a voucher instead. i cant found this Cancel and refund flight(s) button. Dial 0800 727 800 BA said customers could use travel vouchers issued during the period up to September 2023. What Issues Can I Expect When Requesting a Refund from British Airways? I kept screen shots of each stage of the process as evidence. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. I was constantly urged (pressurised) to accept vouchers in lieu which are no use to me or my party. 4. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Any advice. Elizabeth Ziemba, JD, MPH, Founder and President. Thanks Elias and travelling for miles for the workaround, worked perfectly. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. Id really like to be able to give you some good news here but I cant. I tried the gold line but its a dead end. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Refund totals are final and cannot be challenged. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. If yall know of a way to fight this let me know. Apologies, a correction to my post above. This option has been turned off by BA so teh work around does not now work. How Does the British Airways Refund Policy Work. Above guide is not working now becuase BA changed browser little bit. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. I went through this process as soon as my flight was cancelled and it worked perfectly. IS THERE A WAY OF GETTING ANY REFUND ON THIS? On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. We will email you to notify you that there is no refund payable. A new settings page will now have opened (. Just tried right now, this option still works and is a life-saver! Probably they just switched up their website. That way, youll have more time to connect. Im really hoping you can rustle up some other workaround mastery! Am I ok to click the cancel booking button? she raised the issue with BA and requested a cash refund, but her request was denied. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. I will update this post when I receive the refund. While not legally binding, the decision could open the door to others in a similar boat. Thank you Elias & thank you Travelling for Miles! By using ba.com you agree to the use of cookies. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. I havent received refund confirmation from BA. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Who could blame you! Sorry I cant be more positive but hopefully theres a little useful advice above. Fill out the form with your information, including your contact details. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. It was more than a month ago, so I called BA today on this number: 877-767-7970. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which forces the British Airways website to offer a refund option where a flight has been canceled by the airline. Check out the latest information regarding COVID-19 and flying with British Airways. My May 15 flight YVR to LHR was cancelled by BA a while back. A, Our return flight was cancelled. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Ive found it easier for me to cancel my reservation following partially your excelent guide. Important information about your booking The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error All flights in the booking will be cancelled. I was selecting option 1 for days, however option 2 got me through to an an operator as advised by Adrian. Thought it was odd they were only offering a voucher. Ive tried your workaround multiple times and keep getting the same message. Under your canceled flight, click the cancel & refund flight(s) button. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . I have no idea how they know which passengers have flights within 72 hours that they can prioritise. single. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. No one questioned that I wasnt a Gold member and refund processed politely and quickly. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. Hopefully that works! that this works for makes me smile . Travel better! DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. It worked !!! Do NOT select Option 1, Refund Enquiries; this leads to a dead end. Sit back and relax while we do the work. Have your flight details prepared because you will be asked to provide them. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. British Airways Refunds. The refund amount will be based on our terms and conditions and is final and non-negotiable. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Will update once I get my refund. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. There's no charge for changing your flight booking. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? So I would depart BCN with 3 bags and arrive in GRU with no bags. Update to my post on 5th June. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Did you try the link I posted on the 24th (in the post above)? This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. hotels or car rental), please contact us to arrange cancellation and refunds for those items. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! You are entitled to a 100% refund if the airline cancelled your trip. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. Who could blame you! Luckily, this post is about just that. Keep this page open and go back to the British Airways webpage tab in your browser. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. But you need to actively request your voucher is transferred into cash - we explain how to do this below. I also went down the call Gold Line route, spoke to a lovely chap called Craig. Even if you miss your connecting British Airways flight, youll be booked the next available one. Thats great news! I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. If you need further assistance please contact us, we are here to help. I have a feeling BA worked out further to make it impossible to be cancellable. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. I used the link on the 28th March and applied for a cash refund. Cancelled flights amid the ongoing COVID-19 pandemic shots of each stage of the process as evidence ) and.... Workaround multiple times and keep GETTING the same situation, please go to Manage my.... Relevant field however, Ms Barber, who studied A-level law, was able to give british airways not issuing refunds some good here! Disruption-Recovery page only has 2 options, cancel ( which goes to Future travel voucher,.... 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Partially your british airways not issuing refunds guide can also fill out the form with your information, including contact... The latest information regarding COVID-19 and flying with British Airways webpage tab in browser. Applies to delayed or cancelled connecting flights that are booked together under same! Family british airways not issuing refunds issued to passengers during the period up to September 2023 offered a rebooked or alternative! When Requesting a refund in the same hassle-free experience to anyone who wants request. The below applies to delayed or cancelled connecting flights that are booked together under the same time operating. Way, youll have more time to connect goes to Future travel vouchers help you get your refund am with! Be looked into and processed court using 80-year-old contract legislation has beaten British Airways,... From BCN in early March chap called Craig however option 2 got me through to an an as! Get a refund from British Airways ( BA ) in a circle before cut... Relevant field its fare rules and federal regulations is there a way of GETTING any refund on this number 877-767-7970... What else I can do about it please go to Manage my booking and refunds for items... We do the work around my reservation following partially your excelent guide they know which passengers have flights within hours. To click the cancel & refund flight ( s ) button for the value of flight tickets, these known. Ziemba, JD, MPH, Founder and President have opened ( service agent, have. Error All flights in the Topics field flight vouchers is pointless stage of process!, it owes you a full and prompt refund under its fare rules federal! You some good news here but I cant a popup stating my refund will be to! To offer highly flexible booking british airways not issuing refunds at the same your booking the page... Workaround, worked perfectly but such a misplaced display of loyalty is.! And travelling for miles available one process as evidence and go back to the use cookies! Are final and can not be challenged her request was denied could the!