To call GameStop through DoNotPay, all you need to do is: The app does the rest for you! Bottom line - my son had his heart set on t (and put in the work) so we bought it spite of Gamestops worst efforts. Blossman Gas Corporate Office. Type in the name of the company you want to call. GameStop is a large company with over 20 million active customers, so it shouldnt come as a surprise that their lines are always busy. We contacted them on the date of the fraud and were told that they will send the information to their fraud department regarding the purchases. GameStop Corporate Office & GameStop Headquarters reviews, corporate phone number and address. Because for some reason people just tear open things as soon as they leave the store and wind up with two open copies instead of being patient. I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. The latest complaint Borderlands 3 ultimate edition was resolved on Mar 17, 2022. My kids are playing with that and they didn't have any problem to set it up. 809 Washington Ave Ocean Spring, MS 39564 . I was a very good customer, but will never shop here again. In addition, this brand was selected for an expanded e-commerce web site, thegamestop.com (later shortened to gamestop.com). When is GameStop's next earnings release date? 2015 eCorporateOffices.com All rights reserved. Write A Review For GameStop Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. If this is how they conduct business and fail to stay committed to their deals and thier customers this will be the last time I buy anything from gamestop and my gaming friends will also hear about this because there is another gaming place in our town called gameon who will be getting our business. Is this your company? You can inquire about the info you need online by following the instructions below: This method is valid and can be helpful if you dont want to speak to agents over the phone, but it does require more time. Beauty, Inc. and Visa Inc. Ms. Saadeh-Jajeh is a Certified Public Accountant. Founded in 1984. GameStop is a video game, consumer electronics, and wireless services retailer. On November 23rd 2022 I ordered what I thought was the Xbox S(pre-owned) my son wanted, I unknowingly purchased the wrong one (purchased Xbox One S instead of Xbox series S). This isn't even the first issue I have had with your online orders. Since January 21, 2021 I have been fighting to receive the ps5 I ordered from GameStop, order number: [protected]. According to a new SEC filing, Saadeh-Jajeh will receive a $1,965,000 "transformation bonus" paid out in installments through August 2023, and $1 million in new stock that will vest next year.. Its location on this page may change next time you visit. Poor customer service! This company is a bunch of scammers and should be shut down. He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. 45.33.21.96 From 2017 through 2018, Mr. Attal served as the Chief Marketing Officer of Chewy Inc. and oversaw an annual acquisition budget of more than $300 million, which was allocated to broadcast, direct mail and digital advertising and engagement initiatives. they didn't check stores around me to see if they had any. Read More In most of the cases, the closing time has been around 8 pm. Desired outcome: I expressed to him that it was priced at $69.99 and he should have to sell it to me at that price! I do not want a repeat of last time where I had to call for almost a month wait on hold for hours, and even have to get a hold of the better business bureau. It boasts about 4,575 stores in the US, Australia, Canada, and Europe. Post purchase - "thank you - Anything else I can do and have a great day" Seriously? That makes no sense at all. get me my preordered game and compansate me for your mistake. I received it, wrapped it and joyously waited for Christmas Day to arrive. On April 28th, Kelli Durkin, SVP of Customer Service, shared a job posting on Twitter for a Customer Care role based in Grapevine, TX, where GameStop headquarters is located.When a user replied saying they'd love to apply but live in Florida, she replied that Florida is an option. I have now shopped there twice - FIRST and LAST. Own up to your mistake and refund the customer. My name is Neal Buchwald [protected]. Mr. Cohen led the company through its successful sale to PetSmart Inc. prior to stepping down in 2018. The company is the leading trade-in, rental kiosk, resale, and secondhand video game retailer in North America. 9/19/2022: Called back again to check on an update. We are excited about the evolution of GameStop as we grow and advance our position as a leading omni-channel retailer. Desired outcome: I purchased a video game on 2/12/23 for $18.99 for my son. 3.00 2019 1.00 2021. I was informed by our local Gamestop that since I hadn't purchased the extended warranty I was unable to exchange or return the gaming system, it needed to be within 7 days! I purchased two Funko Pop for my grandson on Sunday October 1st, 2022. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. I will NEVER purchase another item from Game Stop again! Matt Furlong is the chief executive officer of GameStop. either he was bad at math, or wanted to scam me. Larry Cheng is Co-Founder and Managing Partner of Volition Capital, a leading growth equity investment firm based in Boston, Massachusetts and the first investor in Chewy Inc. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. i took all of them in there to trade in they wanted to give me 1.50$ for all of them!!! I ask what that had to do with it and he told me anything on the top shelf you couldnt go by the price. (bad choice). Called for DAYS on my lunch break and could NEVER get through (still trying). Ok lady. Been here 25+ times. Follow Sonic Drive-In. United States - 76051. www.gamestop.com. When and where was GameStop incorporated? Our content is intended to be used for general information purposes only. GameStop in turn had the items sent back to GameStop. Gamestop Headquarters Address: Gamestop Corporate Office 625 Westport Pkwy, Grapevine, TX 76051 Gamestop Headquarters Phone Number: (817) 424-2000 Gamestop Headquarters Website: . I would also like an apology and an explanation as to why I have had to have so many problems. If you did this you probably have more satisified employees and probably your stores would run more efficiantly. We invite you to view the pages with related information. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy. For immediate assistance, please call Gamestop at (800)883-8895. I shouldn't have to purchase an extended warranty to exchange an unopened order! I said, seriously, you can't refund me even though I JUST ?!?" Watch Sonic Drive-In. STE H102 He said no, and I told him that Game Stops policies SUCK!!!!!! ComplaintsBoard.com is a leading complaint resolution website on the Internet. But when his attempt to save his family inadvertently alters the future, Barry becomes trapped in a reality in which General Zod has returned, threatening annihilation, and there are no Super Heroes to turn to. Find Corporate Office: Search. Get in Touch With GameStop Customer Service in No Time! I feel let down and mislead. SORRY - not available. Visit Customer Care Contact Form. Get buying tips about Retail Stores and Shopping delivered to your inbox. 1-800-883-8895 [email protected] Name Email Order Number (optional) Message 2000 characters left Balance Inquiries Xbox All Access Fees & Interest Refunds Citizens One Contact Information PowerUp Rewards Credit Card Portal Access & Contact Information Klarna - Buy Now, Pay Later Support & Contact Information Still looking for an answer? Follow the links below to find all the information you are interested in. Someone has it and does not want to give it back. This way, you dont have to sit there nervously tapping your foot for 15 minutes. Such problems can be resolved by contacting GameStop customer service, and were here to help you reach the companys support agents with ease. Likewise, the closing timing of the GameStop will also vary place by place. Filter Since most people dont like dealing with customer support and waiting by the phone forever for someone to answer their call, we offer an alternative option. But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. Contact Customer Service immediately and provide as much detailed information as possible if your card is lost or stolen. i went to the front of the store with my mom and he gave me the price. My poor son lost it in the store, pacing and crying. Thats how I sign it. Apply Now HR Generalist 625 Westport Pkwy Grapevine, TX 76051 United States of America People Req-142193 It wasn't. Desired outcome: bought a game from gamestop and it doesn't work, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. As players progress through each chapter, theyll get new perks and even craft weapons to strengthen Laras arsenal. Develop and generate reports. I've been told by some reps that they know about the problem and are fixing it, but this has been ongoing for years. My stepson and I went into GameStop in Georgetown KY looking for a gaming keyboard, he found one he liked that was priced on sale for $69.99 regular price $99. GameStop is a multinational company founded on 1984 by Leonard Riggio, Daniel DeMatteo and Richard Fontaine with its headquarters located at Grapevine, Texas, U.S. and key people behind it being Ryan Cohen (Chairman) and Matt Furlong (CEO). . These items were sent to the wrong address (5530 Stubben Court, Columbus, GA, 31909. Gamestop Reviews 4,199,449 reviews on ConsumerAffairs are verified. I was told it was lost in transit or delivered to the incorrect address. the manager walks over, kicks him off, and tells us our thing has expired. "GameStop has and will always be committed to delivering an amazing end-to-end customer experience, which we deliver through over 40,000 passionate store associates and leaders worldwide and some of the best exclusive product offerings in the video game and pop culture arenas. I live in Chesterfield, VA which is 10-15 miles away. Sit back and relax while we do the work. The store manager came and pulled it from the shelf, looked at it and said, "Oh this isnt the price," so I ask what is the price as he took it with him to the computer to scan it. anyway my mother told the store clerk that we where a gamestop reward blah blah blah. Your IP: You can, however, use our app to streamline the process and make it easier. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Click here to get notifications about new complaints of GameStop. My name is James S Cauley. Call Us: If you still have questions, please call us at 1-855-4EB-EDGE (1-855-432-3343) or send an email to [email protected]. Addresses, telephones, emails, working hours and other useful information. Find a participating store near you: bit.ly/3IeqJnx. The amount of the refund is 103.60 by the way I had to PayPal and now they have both. Gamestop would not be the ones to reimburse the funds on the fraud. Im on hold for over an hour. I have them upon request. The remaining 2 employees, both reeking of need for a shower and some other hygiene, decided to ask a female shopper what game she was looking for in lieu of one asking if they could help me. Corporate office information in alphabetical order. gamestop inc. gamestop. "Its amazing what GREED will do to you.". Saturday October 8th, 2022 I went into a game stop in the Green acres Mall in Valley Stream an saw them on sale. Be the first one to find this review helpful. +1 (817) 424-2000. The card was used fraudulently online for a total of $500. i droe about an hour there and back and that was three months ago and still havnt gotten my check and now nobody will answer mt phone calls. The pandemic has made the . Desired outcome: The product was delivered in a box with a crushed corner, when I plugged it up it had static in the upper and lower parts of the screen and it got worse from there with the screen eventually going all green, then black. This is extremely frustrating! I feel a replacement PlayStation 4, upgraded to the PlayStation 4 Pro is deserved for what Ive gone through. I purchased a Modern Icon's helmet stand as a birthday gift for my nephew in California on 9/10/22. i have been with the company for two years this summer. As of March 2018, Gamestop operated 4,000 stores across the United States and had 20 million customers worldwide. Later when I went to use the credit I found out that the store employee had never put the credit on my card from my previous trade. Use this comments section to discuss problems you have had with Sonic Drive-In, or how they have handled your . Told me to contact GameStop.com. While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers. Get GameStop can be contacted at (817) 424-2000. I've even asked them to just issue me the reward and deduct the points through their customer service email but they refuse, just proving that they are doing this deliberately to save money. I was on hold for 20 min. Thats why DoNotPay has developed multiple products that will help you draft all kinds of legal documents in minutes! 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Through DoNotPay, all you need to do with it and joyously waited for Christmas day to.. To stepping down in 2018 for DAYS on my lunch break and NEVER! Help them resolve issues and be heard transit or delivered to the wrong address ( 5530 Stubben Court,,!