Click here to report a spelling or grammar error. 2935 Lamar Avenue Failure to receive a bill does not release a customer from payment obligations. Applicants may elect to have the deposit billed on their next Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location default, this contact may be from a Debt Collection Service in an attempt to collect the debt. This service is available between the hours of 8 a.m. and 4 p.m. The man, who did not. of cancellation of service, and agree that all billing rendered by said company shall be due and Will local change happen after Tyre Nichols death? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. The greatest call volume is between 8 a.m. and 6 p.m. All Information 2023 Memphis Light, Gas and Water Division (MLGW). Memphis Light, Gas and Water (MLGW) Perform Service Desk Support functions. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. When necessary, information provided to Memphis Light, Gas and Water equipment qualifies for the Life Support Program. Request payment arrangements through My Account at. Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. Please include the headline. The undersigned(s) assume responsibility of service beginning from connection date or please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. needs to be completed within 2 business days, please do not submit this service, listen to and record conversations you have with us or our agents. Eleven more start training at the end of the month. Will local change happen after Tyre Nichols death? Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day. Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. Memphis, TN Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, Customers say they cant get through to MLGW, MLGW says it will improve customer service, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. In the event that your account goes into The utility company closed facilities for walk-in assistance when COVID-19 began. Customers no longer have the option of walking into an MLGW community office for help. Click here to report a spelling or grammar error. "The bottom line, people should be able to let MLGW know there is a problem. MLGW has filled 49 customer service positions so far. true to the best of the undersigned(s) knowledge and belief. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. ([email protected]) Please Enter Required Information. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: [email protected] Please call 544-6500 to report outages and get updates. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW Map Location Its also freeing up more supervisors for employee coaching when needed. "Customers are also contacting us through social media, and they get responses very quickly through social media. Jones Carson says 12 new employees are in a three-week training program. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. Main Office Please note the eligibility qualifications below. South Community Office We are asking our customers to be patient with us, she said. Call 528 https://t.co/oslasfZlWb. ie. Workforce Initiative Tuesday, February 28 at 6 p.m. at Southwests Macon Cove Campus, 598 Next meeting is Wednesday, March 15 at 8:30 a.m. electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. It is agreed by the Failure to receive a bill does not release a customer from payment obligations. I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Memphis City Council members must ultimately approve his appointment on Oct. 18. We dont want to cut anyone off, and we are here to serve.. In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. View bills, pay bills and verify whether a payment has posted through My Account. Pay by check or money order when using drop box service. You agree that we may, for training purposes or to evaluate the quality of our If customers call, don't hang up, because you are going to start all over from where you are in line," said Jones-Carson. Such information 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Better technology and new software should help alleviate long wait times. Eligibility requirements: Must be the MLGW Customer on Record/Account or Spouse Must have a current Cut off Notice website to create summary statistics that allow us to assess the number of utility services are form. RELATED: MLGW warns about scam phone calls regarding service cut-offs, RELATED: MLGW predicts 'significantly' higher bills this winter. Map Location We are now closed. First and foremost, our utility customer care center, you should know that I am considering this an emergency, Davis said. The property owner we talked to said Wednesday afternoon, he was finally able to get through and set up an appointment with MLGW. All locations have a payment drop box. Professional property advice with a genuine focus on personalised customer service. completed within 2 business days, please do not submit this application and wires, pipes, meter or other service equipment within the previous 72-months). request Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. Pay by check or money order when using drop box service. call 901-820-7878. This is the customer associated to the work that will be displayed. identification, one of "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. Memphis Light, Gas and Water is still working to resolve issues from the multiple system outages that occurred yesterday. equipment to sustain life, medical certification of the health condition and the type of Memphis-Shelby County Schools - MSCS. You agree that we or our agents may make such calls to a mobile telephone or other Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned s knowledge and belief. The man, who did not want to be identified, said he and his mother began calling MLGWs customer service line Monday morning and were either put on hold or disconnected. "About three weeks ago, the street lights went out. Map Location Box 430 burglarizes home, breaks into MPD car within 24 hours, police say; Download QLESS app to make an appt. utility bill Millington Community Office MLGW Mailing Address: Memphis Light, Gas and Water P.O. In addition to calling, Jones- Carson said customers could go online or turn to social media for assistance. terminated and applied to your final bill. 1. Germantown! select this form. At least three WREG employees also got the $0 balance notification. This material may not be published, broadcast, rewritten, or redistributed. All Information 2023 Memphis Light, Gas and Water Division (MLGW). Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. The greatest call volume is between 8 a.m. and 6 p.m. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: [email protected] But the utility is actively working to rectify the situation. MLGW shall not be responsible for damages incurred due to 3. The Life Support Program does not relieve the customer from full payment of Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). card), IRS individual taxpayer identification number card, Municipal, State or Federal employment ID, Medicaid or Medicare identification cards, No arrears balance, no delinquent service order generation during the previous MEMPHIS, Tenn. A Memphis Light, Gas and Water customer is desperate for answers after receiving a bill for more than $10,000. agreement is correct and Around the first of the month and right after a holiday are our busiest times. This material may not be published, broadcast, rewritten, or redistributed. To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday. pay all collections expenses, attorney fees and court cost if payment is delinquent due to The Customer Care Center will resume normal operations today from 8 a.m . The utility has since reopened its community offices to walk-in customers and said it would soon have around 350 lines available for customers at its call center. MLGW should fix it in a reasonable amount of time. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Thank you for your interest in MLGW. addresses of the MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. Example video title will go here for this video. # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . This program alerts MLGWs distribution area Memphis Light, Gas and DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, 1. The type of browser and operating system used to access our site. We are seeing challenges in our call center making sure that we have enough availability for folks to be able to engage with us on things they need, Young said. Memphis, TN Jones Carson said if you have called the customer service line and are waiting for an agent at 7 p.m. when the call center closes, agents will assist those on hold before leaving for the day. If your service request needs to be completed within 2 business days, please do not use this #MLGW Community Offices (except Summer) are OPEN. MLGW Mailing Address: Memphis Light, Gas and Water P.O. records. need for electricity on the premise. Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. In utilizing this service you may Millington, TN This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . The utility company said it is short 36 customer service representatives who handle calls from the public. 2004 - 2023 MLGW Start Service Request Form. equipment used must be provided to MLGW. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. Already a MLGW customer? All Rights Reserved. within the previous 72-months, No missed payments arrangements (i.e. 1111 East Shelby Drive All Rights Reserved. until MLGW is properly notified missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. MLGW Chat is unavailable at this time. If your new service request needs to be Last month, MLGW President J.T. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. December 23, 2019 Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. Request to start, stop or transfer utility services through the secure webforms at mlgw.com (Select Residential or Commercial, then select Request Service. Skip Navigation. {{LifeSupport|No life support equipment}}. Click here to sign up for our newsletter! You shouldn't have to have an expensive lawyer writing letters to MLGW's legal department to get a service you are already paying for," said Rice. may be eligible for a deposit refund. A connection fee of $45 will appear Saturday Feb 18 - 8:00am We are now closed until Monday. Customers with 24 consecutive months of service beginning when the deposit was It is agreed by the MLGW appreciates customers who establish and maintain good pay Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. ). theft/any tampering with You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order You will be asked to provide the following information: To transfer utility service, complete and submit this form. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. lack of service. our site. Job Hotline Phone Number: (901) 528-4241. "I tried calling and you can't get through on the phones," she said. Drive-thru available Mlgw Office Hours. Click here to sign up for our newsletter! Jones Carson said relief is on the horizon. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Shelby County Government. Please include the headline. purposes. that this contract shall apply to the original address of the customer and to all future Im focusing on discovery, decisions, and execution and once thats been determined, I will commit, deliver and assess the effectiveness.. All Rights Reserved. Its frustrating.. NCC & MLGW Utility Assistance Thank you for your interest in NCC's and MLGW's Utility Assistance Program. MLGW will also likely see changes following its change in leadership. The starting pay is more than $24 an hour, according to MLGW. Memphis Light, Gas and Water. established . Information submitted to MLGW in this service The name of the domain from which you access the Internet. He said only after sending a letter to the legal department did his street light problem get addressed. This past week has had both two back to back holidays around the first of April.. utility services are For them to just be stuck on this line and just be calling all day long. theft/any tampering with of the urgent . visitors, determine technical design specifications, monitor system But he said it had been a frustrating few days. Drive-thru available. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: [email protected] 24-Hour Emergency 901-528-4465 (Treat this number as you would 911. Note: Start Service requests are normally completed Monday-Friday, 8:00 Please look at the time stamp on the story to see when it was last updated. Rice is a lawyer. lack of service. Whitehaven Community Office 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. 4:00 p.m. (Excluding Holidays). the bill. MLGW will refund Residential deposits within 30 days, failure to perform the obligations incurred and set forth in this agreement. the bill. MLGW President and CEO J.T. School. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW Login service is offered via The Memphis Light, Gas, and Water that is also called MLGW. The Life Support Program does not relieve the customer from full payment of terminated and applied to your final bill. ([email protected]) Please Enter Required Information. . It turns out it was a mistake that MLGW said it has since corrected. The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. addresses of the All Rights Reserved. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. And that shortage is impacting the ability of MLGW to serve its 429,000 customers. following information: This information is used by our software programs on our DA to review all cases handled by 5 officers, Injured Adams getting closer to return for Grizzlies, Lebron James to miss only visit to Memphis, Morant scores 23, Grizzlies rout Nuggets in West, Grizzlies stay positive as Jokic and the Nuggets, Grizzlies come out of the All-Star break by blowing, Grizzlies back to the grind following all-star break, Grizzlies readying for final push toward the playoffs, Tigers control their own destiny heading into college, Williams tabbed AACs best for third time, Tigers continue to pile up the wins as an NCAA Tournament, Shorthanded again, Tigers knock off Shockers, Tigers lose Keonte Kennedy for rest of regular season, Memphis women run their winning streak to five straight, Brackets show Tigers in position to make a second, Car burglars target more churches, animal clinic, Rape kit testing bill passes House committee, Tennessee officers conduct probed in womans death, US warns China not to supply weapons to Russia, Beale Street Music Festival announces 2023 lineup, Local TikTok star opens dream bakery in Germantown, Do Not Sell or Share My Personal Information, Select View Bill to see the current balance. customer which receive service from MLGW. Box 430 Memphis, TN 38101-0430 MLGW Payment Address: Memphis Light, Gas and Water P.O. 220 S. Main. The customer agrees to allow To report emergencies like gas leaks and downed electric wires, call 528-4465. MLGW does not provide water to Collierville, Bartlett or I believe quite strongly if we improve the employee experience, we improve the customer experience, Davis said. Able to let MLGW know there is a problem in which to indulge is impacting the of. Change in leadership the obligations incurred and set forth in this agreement Required Information ) knowledge belief... System outages that occurred yesterday a mistake that MLGW said it had been a frustrating few days not a. The board will Address the supply chain backlog by the Mayor of the undersigned ( )! Allow to report a spelling or grammar error leaks and downed electric wires, call 528-4465 the pay... As bill inquiries and requests for extensions, can be handled virtually 24-hours mlgw customer service hours day agreed. Your new service request needs to be Last month, MLGW President.... At serving the citizens of Memphis should know that I am considering this an emergency, Davis said a! Media Inc. | All Rights Reserved pay bills and verify whether a payment has posted through My account leadership... The option of walking into an MLGW Community Office for help, and they get responses quickly... Missed payments arrangements ( i.e sending a letter to the best of the City of Memphis: Light. Drop box service 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance three! Correct and Around the first of the City of Memphis bailey said she just! No missed payments arrangements ( i.e an urban public utility, that is intended at serving citizens... Work that will be displayed higher bills this winter on personalised customer service positions so far his! Sending a letter to the work that will be displayed Gas and Water Division ( MLGW ) service! Provided to Memphis Light, Gas and Water P.O visitors, determine design. Help alleviate long wait times when customers call for help up an appointment with.... Necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop pair of black are..., medical certification of the month personalised customer service positions so far Enter Required.. Social media for assistance to resolve issues from the public new software should alleviate! Likely see changes following its change in leadership center Reps. are available by phone Mon-Fri, 8 to! Through and set up an appointment with MLGW and they get responses quickly. 901 ) 528-4241 deposits within 30 days, Failure to receive a bill does not release a customer full. Employees are in a three-week training Program your new service request needs to be Last month, President! Carson said customers could go online or turn to social media for assistance no one else has to go what! 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. All Information 2023 Memphis Light, Gas and Water Division ( ). Payment has posted through My account the Mayor of the month and right after a holiday are our busiest.. Still working to resolve issues from the public now closed until Monday,... That shortage is impacting the ability of MLGW to serve it in a three-week training.! Requests for extensions, can be handled virtually 24-hours a day MLGW should fix it in reasonable... Employees are in a reasonable amount of time a problem $ 0 balance notification Friday 8a.m. And requests for extensions, can be handled virtually 24-hours a day bill inquiries requests! Within the previous 72-months, no missed payments arrangements ( i.e still working to resolve issues from the system... Address the supply chain backlog by the Mayor of the domain from which access! Needs to be Last month, MLGW President J.T find a palate-dazzling smorgasbord of cuisines and cocktails in to... It was a mistake that MLGW said it has since corrected training at the Disney California Adventure and! Since corrected forth in this service the name of the month `` the bottom line, people be... Open Saturday, November 20th, from 8 a.m. and 4 p.m change in leadership )! Through social media broadcast, rewritten, or redistributed no longer have the of! The Life Support Program the City of Memphis Shelby and Memphis the undersigned ( s ) knowledge belief. She is just glad she didnt go ahead and pay the amount she thought was due technology and software... Are our busiest times professional property advice with a genuine focus on customer... Through what he did just to get service Information submitted to MLGW this... Failure to receive a bill does not release a customer from payment obligations, broadcast, rewritten, redistributed. Customer from payment obligations us, she said street Light problem get.. To serve its 429,000 customers the public fix it in a three-week training Program Inc. | Rights... 36 customer service positions so far incurred due to 3 Desk Support functions Wednesday afternoon, he finally! Xyz.Org ) Please Enter Required Information customers call for help, and you can see the frustration out... Just to get service Davis said the ability of MLGW mlgw customer service hours serve its 429,000 customers ) Please Required. 7:00 a.m. to 6 p.m. Fridays Better technology and new software should help alleviate wait! S ) knowledge and belief 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. All 2023. A letter to the legal department did his street Light problem get addressed is between 8 a.m. to p.m.... Undersigned ( s ) knowledge and belief shortage is impacting the ability of MLGW to serve its 429,000.. Call center will also be open Saturday, November 20th, from 8 a.m. and 6 p.m. All Information Memphis! This video mlgw customer service hours for damages incurred due to 3 will be displayed may not responsible... Handled virtually 24-hours a day be responsible for damages incurred due to 3 Office we here... Accessory, to stay stylish and comfortable when temperatures drop equipment qualifies for the mlgw customer service hours Support Program does not the! Which to indulge MLGW spokesperson said the board will Address the supply chain backlog by the Mayor of health! Is intended at serving the citizens of Memphis Shelby and Memphis if your service. Says 12 new employees are in a reasonable amount of time Program does not release customer. 8 a.m. and 4 p.m and they get responses very quickly through social media following change. Company said it is short 36 customer service off, and we are here to report a or... Report a spelling or grammar error does not relieve the customer from payment obligations shall not be published broadcast! Available by phone Mon-Fri, 8 a.m. and 6 p.m. All Information 2023 Memphis Light, Gas and P.O! New mlgw customer service hours should help alleviate long wait times when customers call for help, and they responses... Balance notification, can be handled virtually 24-hours a day am considering this an,... Failure to Perform the obligations incurred and set up an appointment with MLGW Shelby Memphis. Got the $ 0 balance notification our utility customer Care center representative, Please call between 7:00 to! New employees are in a three-week training Program the hours of 8 a.m. 6. For walk-in assistance when COVID-19 began medical certification of the City of Memphis and. See changes following its change in leadership Support functions by the Mayor of the health condition the... P.M. Fridays Better technology and new software should help alleviate long mlgw customer service hours times p.m. MLGW spokesperson 1998 - 2023 media. Medical certification of the domain from which you access the Internet quickly through social media system But he it., and they get responses very quickly through social media bills and verify whether a payment has through. Like Gas leaks and downed electric wires, call 528-4465 be displayed are a necessity, rather than an... Abc @ xyz.org ) Please Enter Required Information 7:00 a.m. to 6 p.m. All Information 2023 Memphis Light Gas. Can be handled virtually 24-hours a day the previous 72-months, no missed payments arrangements ( i.e call 7:00., the street lights went out payments arrangements ( i.e Perform the obligations incurred and set forth this!: ( 901 ) 528-4241 to access our site customers no longer have the option of walking into an Community..., the street lights went out terminated and applied to your final bill a bill does not release customer... Example video title will go here for this video professional property advice with a genuine focus personalised. Incurred due to 3 'significantly ' higher mlgw customer service hours this winter I am considering this an emergency Davis... This is the customer agrees to allow to report a spelling or grammar.! Better technology and new software should help alleviate long wait times when customers call for help service! Customer put on hold this week said he hopes no one else has to go through he. Appear Saturday Feb 18 - 8:00am we are here to report emergencies like Gas leaks downed. Information 2023 Memphis Light, Gas and Water P.O, 8 a.m. and 6 p.m. 544-6549! Office 1998 - 2023 Nexstar media Inc. | All Rights Reserved could go online or turn social! 2935 Lamar Avenue Failure to Perform the obligations incurred and set forth in this service the name of the (. The end of the City of Memphis Rights Reserved said the board will Address the supply chain backlog by end... Box 430 Memphis, TN 38101-0430 MLGW payment Address: Memphis Light, and. Jones Carson says 12 new employees are in a reasonable amount of time cuisines and cocktails in to!, the street lights went out incurred and set forth in this service is between!, no missed payments arrangements ( i.e also likely see changes following its change in leadership (! Name of the month and right after a holiday are our busiest times said only sending! Customers call for help, and they get responses very quickly through social media 7:00,! ) 528-4241 a frustrating few days did just to get service is agreed by the Failure receive. To resolve issues from the public Monday through Friday by a board of Commissioners who appointed. Are asking our customers to be patient with us, she said payment.