Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. What should I do? If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Your dispute must contain the following information: Provider's name. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Contact our company and get a service today! I gues that, from now on, I'll just go to the theatre well before hand and buy physical tickets. Customer Service. You must first cancel your Subscription and then cancel your Crown Club account. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. Why do I need to provide Regal with a photo of myself? Please immediately contact Customer Relations. AT least I'd be able to deal with a person who is there to assist me, rather than giving money to a company that could care less that I am having a problem. Note: Admission policies may vary by location due to state or local ordinances. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Please see Admittance Procedures for more details. You can, however, use Apple Pay to make payments on the App. Please see the Subscription Rules for more information about cancellation. You may cancel your Subscription at any time prior to such effective date by contacting Customer Relations (see Section G.7(a)). The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). Please allow 24 hours for the credits to appear in your account. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. Hours may fluctuate. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Most of the time, they are playing kids movies or some unfunny chick flick. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. How can I make reservations for friends and family? When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. View files. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. View recurring transaction details for previous monthly payments. ForLocations, The World's Best For Customer Service Info. You can contact Regal customer service via chat, email or phone. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. Can I refund my ticket after I make my purchase? Reseda, CA 91337. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Can I book tickets for non-Subscription Program members when I make a reservation with my Subscription? Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. No physical Subscription pass will be issued to you. Using the Regal Cinemas mobile application, available on both iOS and Android (the App), you can sign up for a membership (Subscription), pay a Subscription fee (monthly or pre-paid your choice), and use your digital Subscription pass located in the App (Subscription Pass) to watch as many movies as you want at any participating Regal theatre. You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. [email protected] What criteria do they use? How about on Regals website? Please refresh the page or try again later. Does my theatre have a military discount? Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. PG - Parental Guidance Suggested -- Some material may not be suitable for children. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. Do I need an active Crown Club account in order to enroll? G - General Audiences-- All ages admitted. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). At that point, locate the movie you are inquiring about and click on a showtime. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. Can I see showtimes for different dates and locations? If you need assistance for any reason, please ask one of our theatre personnel for assistance. After that showtime has finished, you can book another ticket to the same movie in the same format. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. Where can I find more information about it? Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] Store Hours. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. I enrolled but cant find my Subscription Pass. 125 Townpark Dr Suite 300. How do I update/change my payment method in the Regal mobile app? Do Subscription Program members receive any other benefits? The estimated base pay is $16 per hour. Refunds shall be credited back to the last-used Payment Method for your Subscription. You can receive refunds for tickets up to 60 minutes before the showtime. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. On the Confirm Order page, enter the gift card number and 4-digit PIN. There are no refunds after the printed showtime. No. Reservations may be made at any time after admission tickets are on sale to the public. Please see one of our theatre managers if you have any questions regarding 3-D films. Reservations may be made via the App. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. The Crown Club Rules govern your Crown Club Account. For information about refunds, please see Section F.4. No, the rating system is strictly voluntary and carries no force of law. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. Replacing your device multiple times may result in interruption or cancellation of your Subscription. You can manage your Subscription information via the App or by contacting Customer Relations. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. You must provide via the App a head and shoulders portrait photograph which provides a clear, current, true and appropriate likeness of you (the Photograph). . Click to viewThe Crown Club rulesand The Crown Club FAQs. By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Im new to the Crown Club. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Security issues have become a daily part of our lives in America. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. for additional tickets. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? No. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Yes! Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Reservations can be made via the App. Mon - Fri: 7:00AM - 6:00PM Sat: 7:30AM - 2:00PM Sun: Closed Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: The Regal Crown Club rules can be found here. What is the purpose of the rating system? Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). General Information about the Subscription Program. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). These boards can cause slip, trip and fall hazards for our guests as well as our staff. Parents are urged to learn more about the film before taking their children to see it. Next step is email. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. A Reservation may be cancelled in accordance with. The page that is presented will provide you with pricing information, as well as student and military discount availability. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Kiosk ticket sales are an important service for our guests. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. You can also use your Subscription Pass to obtain tickets at the box office or an in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. In lieu of Birthday Party events, we are offering Private Watch Parties. . As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Please note that except for cancellation by you in certain limited circumstances described in Sections F.1(b) or G.1(b) of the Subscription Rules, your Subscription cancellation will not take effect during, and you will be responsible for all Subscription fees for, the three-month or one-year (as applicable) initial term of your Subscription. Up to five (5) Regal Unlimited subscribers can be added to your list. The Rockstars of Regal Customer Service. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. Please see the Unlimited Subscription Rules for more information about cancellation. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Hi, I went to the movies today and there was eleven previews before the movie, I mean really? You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Kennesaw, GA 30144 (833) 734-2510 Like us on . Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Your dispute can be submitted by a letter or by a provider dispute form. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Contact Information & Customer Service. I have called several times and have left a message, all to no avail. However, we overlooked this fact and proceeded to have pedicures completed and acrylic nails for my niece. Locations with student pricing available are listed on this page. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. For extenuating circumstances, please consult theatre management. Regal Cinemas - San Ramon. You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. Overview of Regal Cinemas complaint handling. I am a Regal Card member. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Below are answers to frequently asked questions about the Subscription Program. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. For assistance, contact a staff member. Please visit the. Select a movie and showtime, and then proceed to purchase the ticket. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. Yep! Was trying to buy tickets online with a gift card. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. You can try any of the methods below to contact Regal: Movie Tickets & Times. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Children under 3 are free except in reserved seating and recliner locations. Notices (i) given by Regal hereunder shall be deemed received when sent by Regal and (ii) given by you hereunder shall be deemed received when received by Regal. Who enforces the ratings? Yes, the guests must arrive at the same time to be admitted into the movie. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. Am I eligible for the Subscription Program? Contact your local theatre if you have questions regarding any state or local requirements. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Customers are the ones who make it possible for Fandango to exist. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) Sign into your Regal Crown Club account. Escape completely on a Princess Cruise. Regal may change the number of permitted pending reservations in its sole discretion. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Poor management/staff customer service. 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