The waiter here was also great and very helpful. Many thanks. There use to be 2 pools that were heated before renovations began. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Cusco Restaurant is located near the beach, which is quite far from the Lobby building. We loved our evening here. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. Did you swim with the dolphins on site? Hello, With the resort being so close to the airport, was any airplane noise noticeable? We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. The pasta bar and tepanyaki bar are also made to order by a chef. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Were going there in January. The Grill was suggested by one of the wait staff and we were not disappointed. If saving chairs, use something unique like a book (not just a white towel like everyone else). Do you know/recall if you can leave the kids at the kids club? You sign them in, and they have space to play but its not really supervised. Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. This boy loves meat on a stick. How is the Beach at The Grand at Moon Palace? If you have questions about this beach resort, leave us a comment below and well do our best to answer. Its a legit Water Park! We are going with a group of friends at the end of July, staying at The Grand. What to do???? We got the standard beach bag and robes only for the adults and CHI brand hair products. Not as big as the Water Park at The Grand, but still pretty cool. Bikes and scooters of all sizes are available to use at no extra charge. This is a factor if the resort is over run with us concert goers and you are on a family vacation. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. If so how was your experience with this. That was another complaint on TripAdvisor by non Diamond Elites. We didnt eat at JC Steakhouse, so we cant comment. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. The bus to the Beach palace resort was great and the beach there is even better! We did spend a few evenings walking on the beach and it was fine. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Thank you for this review. We also really liked Cusco. We LOVED Jade and Travoli. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). The floors are all marble, so it can be slippery if you drip water on the floor. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. First of all, thank you for such a detailed, focussed, and amazing review. How much is it per day for all inclusive for 2 adults? Was the dress code of long pants for men enforced at dinner?lynn. Your review and photos make us feel like were already there. . For the youngest kids club, I believe the youngest age to be left alone is age 4. Thanks for your AWESOME review ! Tuna poke served in a coconut bowl. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We hope you have fun! This is the mega-playroom that is located at the Water Park. Over 8 can come and go as they please. Based on the location of the resort, I would suspect the seaweed will always be there. Our son has a dairy and egg allergy. Its located in the main lobby building. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. So much valuable information and photos! Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Also, do you have any info on how you get the diamond access? Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. Atmosphere also beautiful, relaxing, and elegant. Breakfast flatbread with eggs, bacon and spinach. We stayed and watched in awe His name was Gabino Martinez. Can you share the more popular ones? Also, any advice on making specific room requests would be great. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! For teens, theres also the wired lounge which is by the main lobby. But, Im happy to hear that they are ensuring that everything is safe. Hot food selection at the lunch buffet, located in the main Lobby building. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. They are all in the same section of the resort. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. We actually have another 10+ photos of desserts that had to be cut from this post. Erin. Cam, Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. We spent time at most pools and did not have trouble finding loungers. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. This area will be thick and lush in a few years. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. From what we remember, we think the pools closed around 9-10pm. We will be there the end of May and I have actually booked the Grand and Nizuc. You can order drinks and food while you enjoy a few rounds of bowling. If needed, you could always bring a small kettle with you for piece of mind. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). They provided floats for the lazy river . The restaurants offer a variety of wines from around the world. Learning to float in the wave pool. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Hi. Lots of chairs on the beach and always available. We will be going to the Grand Moon Palace 4/16-24, 19. Doh! We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. The Los Tacos pool is quiet, cool, and refreshing. Its one of the reasons we like them, too! For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? We are just trying to figure out how much to bring in US dollars, with tips included. Also the ride to the Beach Palace, can u pay for it with the credits? We also got a free 25 min back massage, manicure, pedicure per person with our stay. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. He made our vacation go from great to exceptional! Thank you so much for the time you put into this review!! Hi! We thank you for your support! I . We could eat this all day long. This is where the Flowrider is located (pictured above). They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. I would maybe ask them ahead of time, or check at the front desk and ask. . Looks like you have 2 pictures view from 3rd floor room. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Hi was curious how they handled allergies. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. It doesnt work the same if you are staying at the other resorts. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Should you stay at Waikiki Beach in Honolulu when you visit Oahu, Hawaii? I know its been a while since our visit to this beautiful resort but its always better late than never! Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Moon is like a small village and Sun is a small resort. We didnt have any problems getting a table for dinner. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. But this time were bringing the kids. You will enjoy your stay. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Erin, Hi. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Its extremely thorough & makes an upcoming trip very exciting!! I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Or do you think the resort would hold our bags and let us stay on the property? There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Thanks for taking the time to create it! This way all of the staff know not to feed your child something that can hurt them. deep tissue massage is not). For your review it was fantastic!!! Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. The food at The Grand was a pleasant surprise. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. They can also explore the sister resorts too. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Which brand is it and is it replenished daily in the room? Yes, the service all around the resort is great. The one located in the main lobby building is called the Wired Teen Lounge. This property is HUGE. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. One question I have is the location of the diamond only pool. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Water slide at the Sunrise resort. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. All beach resorts should follow this example! We may have eaten half of that wooden boat of salmon and avocado rolls. Did you tip the room attendants? And beautiful family! Weve heard the steakhouse is harder to get in. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. 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