c. Managers can use grapevine to send and receive messages. If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model? Ariel e-mailed her the assignment. Many people confuse nonverbal communication with verbal communication, despite its importance.People also mistakenly believe that nonverbal behavior is more unclear, but in actuality, it is often the most accurate way to express one's feelings. a. d. written communication. Lei enters the DMV to get her license renewed. b. Unfortunately, there is dead silence in the room. On the other hand, too much eye contact can seem confrontational or intimidating. The acronym SOX refers to what? Which of the following statements about communication barriers is correct? b. communicating with someone by using gestures. Handshake = Western Discuss the phases of the helping relationship. maximize communication, the nurse should sit: (20) Identify the plan for a patient who has a high risk for falls.. 7. 24. In the sentence, "I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice, what are you implying? Which piece of advice should be deleted from Nina's list? This is because: If I hug members of my family when I greet them after an absence, I am using nonverbal communication to: When we communicate with others, our posture represents which type of nonverbal communication? D. The meaning of nonverbal communication is less precise than verbal communication. When people fail to look others in the eye, it can seem as if they are evading or trying to hide something. Jason received the sales report and noted how badly the southern sector performed. c. orienting new employees to the company's culture *Signaling attraction, In China, people tend to stand closer to one another when conversing than people in the US. Donec aliquet. B) When verbal and nonverbal messages are contradictory, receivers often give more weight to the nonverbal signals than to the words used. Which of the following statements about eye contact in Western culture is false? d. I may have implied it. a. filtering a. filtering. The personal filtering of what we see and hear so as to suit our own needs is d. videoconferencing. The more frequently stories are shared in an organization, the lower the organizational commitment. Nonverbal communication is a process of . a. 1 / 35. d. Although good communication helps retain effective performers, it does not increase a firm's market share. What are the most expressive nonverbal channel for human emotion? *Smell Which of the following statements about workplace gossip is not correct? d. listen for message content. Which of the following statements about storytelling is true? b. coworkers. Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 31 to 35.Culture has a strong influence on non-verbal communication. Establish eye contact. b. proxemics b. b. selective perception. c. emotional disconnects. Test Prep. . c. attitude surveys b. explaining the benefit package changes to employees Which communication channel should she use to deliver the layoff information? Speaking to your audience is an example of jargon. Joaquin came to the U.S from Mexico 3 months ago and is still having trouble understanding Americans' tendency to rush all the time. b. is written for one receiver and read by one receiver. b. Happiness is conveyed through facial expressions of an upturned mouth and widened eyes. *Which of these is a nonverbal cue that would be seen as positive support of a sender's message? In North America, what is a ritualistic touch that we engage in when meeting various people? (Find filer word). Which of the following is an example of an environmental factor as a form of nonverbal communication? c. When individuals are lying, they blink more frequently, shift their feet, and shrug more often. Forcing smile. When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate. a. Non-verbal communication includes: facial expressions, Hence, option 3 is correct. The scientific terms for the way people use time is ________. Which of the following statements about e-mail is INCORRECT? Listening takes practice and concentration. b. selective perception. It can include gestures and facial expressions, tone of voice, timing, posture and where you stand as you communicate. What is, usually, the most informative nonverbal channel for forming sociocultural impressions of a person? 2. 36. 41. 2. In your opinion, what tactical errors did General McClellan make? Eye behavior is a channel of what type of communication? b. feedback I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Nonverbal communication is more automatic and unconscious than is . Study with Quizlet and memorize flashcards containing terms like 1. b. High-stakes conversations require less planning because they should be true to your emotions. The barrier facing Martin in this scenario is A memo is an example of b. direct Which of the following communication channels would be the most information-rich? As he prepared the a presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. d. Emotions can be easy to convey via e-mail. In preparing for my Fall course: Communications for Professionals, I've been thinking more and more about the different types of communication. 28. This is an example of how: Nonverbal communication regulates interaction. c. I told the teacher you were cheating. d. suggestion box, External communication about a client's product or service created for a specific receiver is The question "Isn't it?" d. Nonverbal communication is mostly universal. a. receiver Nonverbal communication has a minimal influence on the total emotional impact of a message. It refers to body language as well as our understanding of time, space, territory and appearance.C. The personal filtering of what we see and hear so as to suit our own needs is Which of the following is not a channel of nonverbal communication? -is true about non-verbal communication. vocal behavior: Pitch, Inflection, Volume, Rate, Filler words, Pronunciation, Articulation, Accent, Silence, Research tells us that when we are looking for opposite-sex romantic partners, we are drawn to people whose natural body scent is the most. b. selective perception. d. written, 25. b. formal written documents b. equitable for everyone to share information Which of the following statements about communication is correct? Which is the correct statement about nonverbal communication? d. taking time to understand the points being made. 17. d. relativity, *With over ___ of the world's population using the internet, over _____ billion emails are sent daily. Being______ of/to other's nonverbal messages is an important skill involved in interpreting nonverbal behavior. Which of the following is not a piece of good advice regarding business e-mails? c. feedback a. assigning tasks to an employee Unfortunately, there is dead silence in the room. c. Interrupt the speaker to clarify and ensure you understand their point. 46. It was a friend who needed an assignment that had been given last week. You can avoid communicating by not responding to an e-made You cannot avoid communicating nonverbally. a. b. As usual no plagiarism, make it very simply and straight forward . A channel of nonverbal communication are ______ displays. b. e-mail b. I was talking about someone else. Medium/Knowledge b. medium a. Verbal communication is constructed over a longer period of time than written. *Slack is a communications tool that provides a way to do which of these? Which of these statements almost always requires verbal communication and would be difficult to express nonverbally? All of the following are aspects of crucial conversations EXCEPT *Likely employed between a speech giver and an audience: Public distance = 12 to 25 feet or greater. b. meeting Correct 1 Nonverbal communication is said to be sending the person 's real message . c. written channels. Which of the following is a correct definition of nonverbal communication? Avoiding eye-contact. a. c. selective perception. When Martha gets to the store, she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can. c. blogs Effective managers tend to use more d. You had better listen. Skills to communicate and understand nonverbal communication include paying attention and . Nonverbal communication includes. Which communication channel should she use to deliver the layoff information? b. exchanging information Martin is the financial director of the small business. d. chatting about the company's latest email on the firm's holiday party plans. has none of these characteristics. d. written, Storytelling is an effective form of communication for which of the following situations? d. The higher quality story relayed by an entrepreneur, the more employees will like him. a. immediate feedback is needed. a. using jargon. To promote communicating verbally one must listen, be tolerant and be sensitive to . The kind of touch that accompanies some form of care or service is known as _______ touch. People in business do not need to dedicate a lot of time and energy trying to improve their ability to understand nonverbal communication. Martha's mom asks her to go to the grocery store for her. Ask questions. d. Be surprised. b. Communication fulfills all of the following organizational functions EXCEPT, 4. Be aware of nonverbal communication and recognize that some nonverbal cues are universal 4. 30. Nonverbal Communication; Written Communication; Oral Communication; It is the use of language particularly the readily understood spoken words and expressions. b. *Make sure there's nothing viewable that you don't want to be seen. Which of the following is the best example of power and control touch? The average adult speaks at a ______ of approximately 150 words per minute. Pitch, inflection, volume, rate, and filler words are collectively referred as ____________. *raising eyebrow to signal seriousness. c. selective judgment Which of the following statements are true about nonverbal communication? c. refraining from asking senders any questions about their messages. d. A large portion of e-mails received are either scam or spam attempts. d. Videoconferencing. The three dimensions are: Liking, responsiveness, and power. Which of the following relationships are ones in which we try to maintain a social distance? d. In many parts of the world, simple touch is a necessary, positive part of doing business. b. Filtering enables people to get the most accurate picture of a situation. c. communication that travels from one department to another. d. engineer, Which of the following statements about listening is correct? Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe. (find invitation of conversation). (23) Use of restraints must meet the following objectives. 50. (find TURN-TAKING SIGNALS), "holds up a finger" & "keeps her eyes on the wall above them", Umi texts his friend Rashid, then calls, then texts again three times. ". According to Edward Hall's work, what distance will you maintain from members of the client firm as you network with them? 33. d. semantics. 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