Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Video Connectsessions are pre-paid and non-refundable. How do I unblock my phone number on my Securus online account? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. What can I do? Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. How do I cancel or end a subscription for a Secureview Tablet? The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. For $45.98, you can get our 90-day service plan. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. PO Box 650757 How do I get setup for eMessaging using the Securus Apple iOS app? Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site We do not make any promise or guarantee that the Tablet will operate without failure or without errors. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Does the mobile app allow you to save cards on file as well? maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. We refer to these products and services as our Products. Pricing, California Some transactions may carry additional third-party financial transaction fees. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. . you may call the Securus Technologies, Inc. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. In those cases, neither we nor the correctional facility will be responsible to you. Are you sure you want to end this chat with the Online Assistant? Securus Technologies or other "Jail Facility Phone Providers". AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Do I, or my friend and family user, get to keep the tablet upon release? . Except for those types of cancelations, all service fees are non-refundable and non-creditable. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Your use of our Products may require you to provide certain information to register with us. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. . Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. All Messaging Solutions purchases are non-refundable. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar This account can be used by incarcerated individuals to purchase certain of our services. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de We will notify you of any termination, which will be effective immediately upon our delivery of the notice. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Account holders that request an optional paper billing statement may be charged $2.00 per statement. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Pricing, California Report any scam, fraud, complaint or review on any type of company, individual, service or product here. We will, however, always post the changed terms on our website. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Your Customer Agreement also means you agree to receive periodic email communications from us. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. These obligations will survive any termination of your relationship with us or your use of our Products. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Phone: 800.844.6591 Email: [email protected] Securus WEBSITE. . In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. A description of applicable state specific terms is available here: State Specific Terms. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Securus Online Assistant Now Available - Click the bubble below. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Should I fund anAdvanceConnect account or a SecurusDebit account? Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Esto es completamente opcional y para su comodidad en el uso de los servicios Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. We are unable to send a text message to landlines or computers capable of receiving text messages. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Our website may also contain links to other websites that are not operated by us. proporcionados por la Empresa. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. How does an inmate get a refund in the Securus Debit account once they are released? We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. crdito o dbito de forma segura en sus archivos para aadir fondos IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Please contact GTL for a refund of deposited funds and open a Securus account. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Terminating the Messaging Solutions Products. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Message and data rates with your mobile phone carrier may apply. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. How can an Incarcerated Individual get a refund from an Securus Debit Account? Small Claims Court. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). Should I fund anAdvanceConnect account or a SecurusDebit account? After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. will substantially conform to its published specifications under normal use. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). cada transaccin. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. (c) Exceptions. You agree not to use anyone elses account at any time without the permission of the account holder. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. In no instance will the fee be higher than $0.40. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Telephone Service. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. The Contact Center is open seven days a week 24 hours per day. Attorneys. What do I do if the Securus app wont open? You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Press 1 to accept agreement or 2 to decline. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. We help family and friends of incarcerated individuals. Serve, Facilities & Resolute may be reached telephonically at (800) 776-6060. a Tablet that has been confiscated by the correctional facilitys staff. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Review of Suspicious Securus Debit Transactions. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Up to $3.00 cash; Up to How do I know if someone received the money I sent? Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Waiver of Right to Bring Class Action and Representative Claims. Severability. Arbitrability of Certain Disputes. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Small Claims Court or Arbitration. Following that opt-out process will instruct us to stop sending those types of emails to you. These email communications may include marketing communications relating to our Products. These products and services are offered through our websites and other means. How Do I Put Money on Their Account So They Can Call Whoever? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. PLEASE READ IT CAREFULLY. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Shipping and handling costs are included in the purchase price of the Tablet. For refunds or more information . These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. How do Idetermine what type of account to make a payment on? 3. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Are you sure you want to end this chat with the Online Assistant? These terms do not provide any third party with a remedy, claim, or right of reimbursement. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. Calculate your Call. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Dallas, TX 75265-0757. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Please read this Limited Warranty carefully. To opt-out of any particular Notification Alert, text the word STOP to 77929. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Specifications under normal use signing on late will be responsible to you or the Recipient for any,! At 1-855-273-7292 to request therefund or correct your Billing information accept Agreement or 2 to decline can save you by. 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